Roles & Responsibilities

• Monitoring BMC TrueSight Operations Management (patrol/BHOM), deploying BHOM, collectors, thresholds data centers, networking, etc
• Configure and customize BMC Helix Operations Management or TrueSight Operations Management solutions to align with client requirements. Adjust system settings and features to meet operational needs
• Experience in triaging and resolving technical issues experienced by company employees and maintain help desk tickets
• Update, maintain and monitor computer networks (Cisco VPN, BMC BEM, License Management)
• Establish Arcserve backups of SQL Databases, Physical and Virtual Servers (Administer updates, Recovery and backup job maintenance)
• Facilitate proactive cybersecurity practices (Virus Protection, Phishing Awareness, Disaster Recovery)
• IT onboarding for new employees/contractors (Laptop deployment, Email, Active Directory, Remote Office)
• Create standard operating procedures for technical installations or configurations on internal Wiki, company Jira and company Intranet
• Execute installation, management and routine deployment of VMware infrastructure
• Virtualization of physical servers utilizing VMware and Arcserve Backup

Skills/Experience

• Candidate must possess a Bachelor’s Degree in IT and Infrastructure
• Should have min 5 years of IT experience

Nice to have skills

• Knowledge of Splunk, SolarWinds, Idera 
• Experience with cloud migration and “Lift and Ship” to AWS Cloud
• Understanding or experience of audit processes like SOC 2 Compliance
• Having knowledge of ITSM and experience working in ITIL projects  

The ideal candidate will be able to demonstrate the following:

• Problem-solving skills and proven record of working well in a team environment
• Advanced proficiency in communication skills (verbal and written) across all organizational levels
• Critical thinker and complex problem-solving capabilities with excellent attention to detail
• Ability to be effective in an environment of rapid change and complexity
• Ability to document technical as well as management process flows
• Ability to work effectively with business and other functional teams
• Well Organized with a positive attitude, ability to work in customer facing env & should be able to communicate with Customers, Vendors, and other internal groups as required.
• Exercises independent judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.
• Willing to work overlapping with US Eastern timezone, weekend and on-call support will be required.