Operations Administrator

MBI Digital is looking for an Operations Administrator with 6+ yrs experience managing and coordinating the day-to-day business operational activities supporting a global delivery model for Offshore and Onshore resources.

The ideal candidate should be highly organized, detail-oriented, self-motivated and be able to collaborate effectively with technical and non-technical stakeholders and having strong proficiency in Google Docs, MS Office (Word, Excel, PowerPoint), and other relevant software applications.

This is a 100% remote position and candidates should be based in either one of these cities Delhi, Mumbai, Bangalore, Hyderabad, Pune, Chennai. Candidates should be willing to overlap in the US EST time zone until 2:30 PM EST.  

Roles and responsibilities

  • Data Management and Reporting:
    • Collect data and maintain accurate company or departmental records.
    • Utilize Google Docs, MS Office, and other relevant software to create and maintain documents, spreadsheets, and presentations.
    • Maintain and update records for onshore and offshore resources, including employee personnel records, certification completion, project documentation, and operational processes
    • Maintain a list of vendors with contract type and related details and keep vendor status up to date 
    • Conduct management meetings, prepare agenda for the meeting, and taking meeting notes
    • Provide timely reports to management executives, outlining group productivity and workplace improvements
  • Delivery Operations Management: 

    • Manage Onboarding and Offboarding of new employees/contractors at Offshore/Onshore and sending email notifications
    • Share welcome email and New Hire Handbook.with new Hires as part of the onboarding process, including setting up accounts, timesheet management and communication platforms
    • Manage end to end activities for MBI Digital’s India Offshore development center, sending employee information to Insurance Providers, tracking laptop inventory and assisting with employee letters   
    • Assist payroll department by providing employee information on leaves and employee benefits, Full and final settlement
    • Process Documents for Onshore and Offshore Contractors and Employees
    • Work on new policy creation, policy changes and updation 
    • Administer performance management program by monitoring employee appraisals and salary revisions.
    • Collaborate with team members to develop and maintain standard operating procedures (SOPs) and best practices.
  • Operational Governance

    • First point of contact for employees and contractors to address questions on company policies, leaves, insurance, employee related information etc. 
    • Coordinate and manage daily operations, ensuring efficiency and adherence to company standards.
    • Identify opportunities for process improvement and implement solutions to enhance operational efficiency.


Mandatory Requirements:

  • Bachelor's degree in Business Administration, Operations Management, or related field.
  • Minimum of 6 years of experience in a similar role, preferably in the IT Industry.
  • Excellent communication skills, both written and verbal, with the ability to effectively communicate with individuals at all levels of the organization.
  • Strong proficiency in Google Docs, MS Office (Word, Excel, PowerPoint), and other relevant software applications.
  • Proven track record of managing records and maintaining accurate documentation.
  • Good attitude and interpersonal skills with aptitude to learn and adapt
  • Strong analytical and problem-solving skills, with the ability to prioritize and multitask in a fast-paced environment.
  • Experience working in a global delivery model supporting onshore, offshore teams is highly desirable
  • Knowledge of project management principles and tools is a plus.



  • Remote work culture with flexible working hours
  • Competitive salary Compensation based on experience
  • Good Health insurance and Retirement savings plan
  • Paid time off and holidays
  • Professional development opportunities
  • Collaborative and supportive work environment

Job ID

Job Type


Date Posted
9th May 2024

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