Roles and Responsibilities:

• Observability Infrastructure: 
  • Manage an advanced Observability infrastructure, ensuring comprehensive monitoring and alerting capabilities
• NOC Establishment:
  • Setup a Network Operations Center (NOC) from inception to full operational capability.
  • Develop & implement NOC processes, workflows, and standard operating procedures for effective incident detection, response, and resolution.
• Technology Integration:
  • Integrate AIOps tools and technology into the observability strategy to optimize incident management, reduce noise, and enhance overall operational efficiency.
  • Collaborate with relevant teams to ensure seamless integration of observability tools with existing systems and applications.
• Team Leadership:
  • Provide leadership and guidance to NOC teams, fostering a culture of collaboration, continuous improvement, and excellence.
  • Mentor team members on observability best practices and effective use of monitoring tools.
• Stakeholder Collaboration:
  • Work closely with stakeholders to gather requirements, address concerns, and tailor observability solutions to meet specific business needs.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in building and leading NOCs, with a focus on observability.
• In-depth knowledge of observability tools and technologies, such as APM, logging, and tracing solutions.
• Familiarity with AIOps tools and technology and its integration into observability workflows.
• Strong leadership and influencing skills, with the ability to motivate and guide cross-functional teams.
• Excellent communication and interpersonal skills.