Roles and Responsibilities:

• Partner effectively with technology delivery teams and subject matter experts in a collaborative manner, ensuring business processes are understood, documented, and fit the needs of the organization.
• Map processes from current to future state and define business and technical requirements and scope.
• Ensure process documentation is created, stored in a shared environment, and remains current.
• Support technology teams in translating business requirements to detailed stories/tasks for development teams to deliver business functionality.

Job Duties:

• Break down high-priority features into digestible user stories.
• Understand the business case, elicit requirements, and craft the problem statement.
• Analyze the requirements and research/document the current vs. future state.
• Establish what falls in/out of scope, communicate any assumptions/risks, and determine acceptance criteria.
• Collaborate regularly with developers, quality assurance, product owner, and business users.
• Assist QA with development of test scenarios/cases to align with relevant acceptance criteria.
• Facilitate user story handoff meetings and set the team up for success. 
• Actively participate in all team meetings, such as daily stand-ups, user story refinement sessions, team retrospectives, etc.

Required Skills:

• Excellent interpersonal, verbal and written communication skills and the ability to interact with a diverse group of team members, including managers, IT professionals, and subject matter experts with ranging technical abilities and experience levels.
• Ability and proven experience to translate stakeholder requirements into technical specifications.
• Strong analytical, problem solving and critical thinking skills.
• Strong ability to work effectively within time constraints, changing priorities, and independently.
• Be self-directed, requiring minimal supervision while achieving consistent, timely delivery of objectives.
• A least 5 years of experience gathering business requirements and creating user stories using Agile software development cycles (Scrum / Kanban).
• Expertise in reading/writing SQL queries and stored procedures (SQL Server)
• Ability and proven experience writing detailed documentation of work in Jira features/user stories, Confluence, SharePoint, and BRD repositories.

Preferred Skills:

• Health Insurance domain experience (member portal, benefit summaries, online enrollment, IVR system, etc.)
• Familiarity with Facets healthcare administration system
• Familiarity with web applications, APIs
• DevOps experience
• Code-reading ability
• ITIL Foundation v4