Primary Skills:

• Proficiency in managing database-related incidents and problems. Experience in leading incident response teams, performing root cause analysis, and implementing preventive measures to avoid recurring issues
• Demonstrated experience in providing managed services for cloud-based databases. Proven ability to work with clients or internal stakeholders to understand their database requirements, develop service level agreements (SLAs), and deliver high-quality managed database solutions.
• Experience in creating Shift patterns ensuring the right skill set, and coverage across each shift to meet customer demand.
• Experience in reporting, analyzing, and identifying high-volume repetitive tickets, utilizing problem management, tools, process, standards, and automation to drive down incident volumes
• Run and maintain process documents, standard operating procedures and controls
• Proven experience as a Database Administrator in one or more database management systems (e.g., MSSQL, Oracle, Netezza, etc) or similar role 
• Hands-on experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and cloud database services.
• Proven experience in database modernization initiatives, specifically migrating from on-premises database systems to cloud-native database technologies. 
• Proficiency in SQL and scripting languages for automating database tasks (e.g., Python, BASH, PowerShell).
• Experience in defining and monitoring performance metrics and key performance indicators (KPIs) for managed database services. Ability to generate regular reports, analyze trends, and provide continuous improvement and optimization recommendations
• Extensive experience in leading and delivering high-profile programs
• Demonstrated ability to lead large programs of work with multiple functional and technical capabilities
• The individual should be accustomed to providing customer facing DB management services
• Experience creating robust Training programs both soft and technical skills based which will meet the needs of the business and customers
• Familiarity with IT service management frameworks like ITIL is a plus

Secondary Skills:

• Managing and developing high-performing project teams and setting up soft skills and best practices
• Excellent communication and teamwork skills, with the ability to collaborate effectively with technical and non-technical stakeholders.
• Strong analytical and problem-solving skills, with the ability to prioritize and multitask in a fast-paced environment.

Mandatory Requirements:

• Bachelor’s degree or equivalent experience
• Experience leading a team of resources in ITSM based projects with strong understanding and experience in Database operations
• Total years of experience 10+ years of which 5 years managing teams and 8+ years of Database Applications management experience at scale in modern infrastructure teams
• Experience working in a global delivery model supporting onshore, offshore teams

Good to have:

• Experience working in Lean / Agile / Scrum methodologies for enterprise IT delivery
• Cloud Infrastructure service delivery in Azure/OCI/AWS.
• Working with or for an IT services related business
• ITIL based qualifications
• Project management accreditation, JIRA and Confluence