Roles & Responsibilities

• Technical Support & Help Desk: Troubleshoot and resolve technical issues for employees while maintaining help desk tickets.
• Data Center Operations: Perform implementation, migration, and deployment associated with data centers
• Network & System Maintenance: Update, maintain, and monitor computer networks, including Cisco VPN, BMC BEM, and License Management.
• Backup & Disaster Recovery: Manage Arcserve backups for SQL databases, physical and virtual servers (administer updates, recovery, and job maintenance).
• Cybersecurity Practices: Implement proactive security measures, including virus protection, phishing awareness and access control management
• IT Onboarding: Set up laptops, emails, Active Directory, and remote office configurations for new employees and contractors.
• Documentation & SOPs: Create standard operating procedures for installations and configurations on the internal Wiki, Jira, and Intranet.
• VMware Infrastructure Management: Deploy, manage, and maintain VMware infrastructure and virtualize physical servers using VMware and Arcserve Backup.

Nice to have skills

• Experience in system and network monitoring, deploying monitoring tools, configuring collectors and thresholds, and optimizing solutions for performance and security.
• Experience with automation and scripting for monitoring and infrastructure management using tools like PowerShell, Python, or Ansible.
• Knowledge or experience with audit processes, including SOC 2 Compliance, risk assessments, and regulatory requirements.
• Having knowledge of ITSM and experience working in ITIL projects  

The ideal candidate will be able to demonstrate the following:

• Strong problem-solving skills and ability to work well in a team environment.
• Excellent communication (verbal and written) across all organizational levels.
• Critical thinker with strong attention to detail and analytical abilities.
• Ability to be effective in an environment of rapid change and complexity
• Skilled in documenting technical and management process flows.
• Ability to collaborate effectively with business and functional teams.