IT and Infrastructure Support Specialist

MBI Digital is looking for an IT and Infrastructure Support Specialist with 5+ yrs experience in IT Support and Infrastructure. 

This is a remote opportunity however candidate should be based within 1 hour of the City of Philadelphia and King of Prussia, PA to be able to visit our onsite data centers as needed and be willing to work nights / weekends / on call as needed.

This position requires someone who is physically strong to rack and unrack servers, work in the data center etc. 

Roles & Responsibilities

  • Experience in triaging and resolving technical issues experienced by company employees and maintain help desk tickets
  • Perform implementation, migration, and deployment associated with data centers
  • Update, maintain and monitor computer networks (Cisco VPN, BMC BEM, License Management)
  • Establish Arcserve backups of SQL Databases, Physical and Virtual Servers (Administer updates, Recovery and backup job maintenance)
  • Facilitate proactive cybersecurity practices (Virus Protection, Phishing Awareness, Disaster Recovery)
  • IT onboarding for new employees/contractors (Laptop deployment, Email, Active Directory, Remote Office)
  • Create standard operating procedures for technical installations or configurations on internal Wiki, company Jira and company Intranet
  • Execute installation, management and routine deployment of VMware infrastructure
  • Virtualization of physical servers utilizing VMware and Arcserve Backup


Nice to have skills

  • Monitoring BMC TrueSight Operations Management (patrol/BHOM), deploying BHOM, collectors, thresholds data centers, networking, etc
  • Knowledge of Splunk, SolarWinds, Idera 
  • Experience with cloud migration and “Lift and Ship” to AWS Cloud
  • Understanding or experience of audit processes like SOC 2 Compliance
  • Having knowledge of ITSM and experience working in ITIL projects  


The ideal candidate will be able to demonstrate the following:

  • Problem-solving skills and proven record of working well in a team environment
  • Advanced proficiency in communication skills (verbal and written) across all organizational levels
  • Critical thinker and complex problem-solving capabilities with excellent attention to detail
  • Ability to be effective in an environment of rapid change and complexity
  • Ability to document technical as well as management process flows
  • Ability to work effectively with business and other functional teams


Job ID

Job Type

United States

Date Posted
13th March 2023

Apply now