Operations Specialist, Tier 1

MBI Digital is looking for a Tier 1 Operations Specialist who acts as the first line of defense for all incoming notifications from monitors and customers.

This role works closely with customers and Tier 2 Operations Specialists to ensure incoming requests and events are triaged and escalated according to current standard operating procedures. This is an entry-level position for a technology focused person, looking to start a career in Information Technology.

This is a 100% remote opportunity.

Responsibilities and Duties

  • Assist with client communication
  • Analyze and escalate incoming tickets and alerts
  • Perform on-going server monitoring within BMC Patrol, our third-party monitoring tool
  • Utilize our internal ticketing system, to create, monitor, and update tickets
  • Complete low level administrator tasks
  • Create technical documentation & assist with operational process improvement
  • Complete online training courses on relevant technologies used within our organization


Preferred Qualifications and Skills

  • Familiarity with Linux/Unix and/or Windows Server Administration
  • Familiarity with one or more of the following RDBMS – SQL Server, Sybase, Oracle, MySQL
  • Excellent customer service and strong written/verbal communication skills
  • Ability to multi-task effectively
  • High attention to detail
  • Ability and curiosity to learn a full range of technology platforms and data network systems as well as apply new skills rapidly
  • >1 year of experience in a technological field; internships or school IT departments count
  • An interest in emerging technologies


Other Qualifications

  • Complete required screenings and background checks for client work
  • Ability to work monthly rotating shifts including days, evenings, overnights, weekends, and holidays
  • Ability to sit and work at a computer for up to 8 hours with occasional breaks
  • Working remotely but still working as a team
  • Dexterity of hands and fingers (or skill with adaptive devices) to operate a computer keyboard, mouse, and other computing equipment
  • Ability to spend long hours in intense concentration
  • Ability to complete tasks within tight deadlines


Job ID

Job Type

United States

Date Posted
1st February 2023

Apply now