Roles & responsibilities:

• Total 8+ yrs experience with 2 yrs in Google Dialog Flow
• Demonstrated experience leading a team of global resources 
• The SE both owns and manages all the Technical aspects of a customer's program 
• They will bring technical design, analysis, development and consulting to enterprise clients
• Develops best practice designs on configurations and solutions to meet technical requirements of a customer's program and/or deployment
• Setup, develop, configure and test all technical assets according to the scope and timelines of the customers project plan and program requirements.
• Management of customer technical assets, such as APIs, integrations, widgets and code.
• Maintain a high level of customer response and satisfaction based upon both survey and attrition indicators
• Working with Client teams, work on translating the high level business requirements to Design and develop AI based conversation solutions using Google Dialogflow.
• Should lead the training of intent models and entity extraction models and develop conversational dialog flows using tools and APIs provided by the AI platform.
• Ability to troubleshoot system and architecture performance based on interaction analytics, and support quality assurance processes and related go-live activities